Your virtual wallet stores the money you’ve made from sales on Back Market that have not been paid out to you yet. . If your last payout was on the 26th of the month for all sales made between the 6th and the 15th, your virtual wallet will hold money from orders shipped between the 16th and the 25th.
To see the balance in your virtual wallet, please visit the “Invoices” tab in your Back Office. See “Total amount of the next billing period” under the “Invoices in progress” section.
A “negative bill” means your virtual wallet does not have enough money to refund customers in the case of a return.