Many of you are asking us small favours in terms of penalty mitigation, and we are always happy to help. However, the intervention of the Champion in your Quality Dashboard can take place only in very specific cases.
For example, if the fall of one of your rates is due entirely to Back Market (such as an inventory update error or a tracking problem caused by our system), then we know that mistakes sometimes happen and we will ensure that such requests are fully resolved.
If the fall of one of your rates is due entirely to an external factor that is not your responsibility (for example, your warehouse caught fire and the problem is now solved), then your mitigation request will also be looked into.
All requests must be justified, however. Therefore, only make such mitigation requests in extreme cases and when you have proof that the problem has already been resolved.
Keep in mind that penalties reflect the quality of each merchant. The best way to improve them is to maintain a high level of quality control.