Invoice requests are frequent and should not be neglected. Like any other request, they must be processed within 24 hours and they can have an impact on your dashboard.
We have implemented a tool to generate invoices easily and efficiently thereby reducing the rate of these requests.
How does it work?
You have the option to send invoices in a PDF format via a customer's alias address. This will allow you to automatically add an invoice to the customer area and send an email directly.
If you have a management tool that generates invoices automatically, then you can use the same process as with sending aliases.
The necessary data is accessible at various locations:
BO> Orders> More info
BO> Commands> "Export my orders" button> A document is downloaded
BO> Commands> "Export my partial refunds" button
Via API (you can resume the alias) - https://doc.backmarket.fr/#upload-clients-invoices
If you do not have an automatic invoice management tool, however, then you can send an email to our technical team: email@example.com for assistance.
They will be happy to respond to you :-)