You can also manage your orders using CSV files.
Entering your tracking numbers by importing a CSV file
You can enter your tracking numbers by importing a CSV file. If you have several orders to process at the same time, it will be more efficient than entering the tracking number manually on the Back Office for each order.
The CSV file can have up to 4 columns:
- 'Order number' (compulsory)
- 'Tracking number' (compulsory)
- 'Shipper' (compulsory)
- 'URL Tracking' (optional)
To import the file, click on 'Import my tracking numbers' in the Orders tab of your Back Office.
Updating the states of your orders by importing a CSV file
Note that to be able to do that, you will need to know the different states of orders and orderlines. You can read the article The Orders & Orderlines "states" to know more about it.
Click on 'Export my orders' in the Orders tab of your Back Office.
You will get a CSV file listing all your orders (not yet processed and processed).
You can manage your orders by changing the 'orderline_state' column of this file.
To validate an orderline, enter 2 in its 'orderline_state' cell.
To cancel an orderline when it's in state 1, enter 4 in its 'orderline_state' cell.
To cancel an orderline when it's in state 2, enter 5 in its 'orderline_state' cell.
To inform Back Market that the order has been delivered to the shipping company, enter 3 in its 'orderline_state' cell.
Note that, since all orderlines are gathered in the same package, you don’t need to update every orderlines to the state 3 but just once for the whole order. Indeed, every orderline of this order will be set to this state automatically.
To import the updated file, click on 'Order update' in the Orders tab of your Back Office.