If you want to update your product: In order to ease the product modification process, whose responsibility is upon Catalog Team, the request should now be addressed either through your Account manager that will report it.
- Or by filling up this form directly: https://forms.gle/MMeSPou9UtpTcxXL9
- Catalog team will provide you technical assistance concerning your request.
For CSV update you can send directly your update request to:
But please make sure you provide:
- Product name + Back Market ID,
- SKU and Merchant name,
- Details of the problem (The wrong information and the update suggested).
Be aware that a Product is generally common to several Merchants. To fully understand the difference between Product and Ad (SKU), go to the following articles: