Logistic & carriers industry is largely impacted by Covid-19 pandemic ongoing in Europe. To limit as much as possible its impact on our customer experience, we strongly advice you to offer Express delivery at least as an option, standard being the most impacted.
- This article is a daily update of the situation.
BackMarket is fully focused on reducing the impact of this huge health Crisis on our common business. In order to answer your questions, a Q&A webinar session war organized on the 19th of March. You can find the recording here. If you have any other question, do not hesitate to catch up with your account manager, we might be able to answer your question as we are in touch directly with carriers.
This article will be updated every day with the last information regarding impacts on shipping that we can expect.
Delivery of products might be affected in some regions.
Blocked areas (no pickup / No delivery) : Tyrol (AT). If you are located in one of those area, or you have to deliver a product there, please contact your customer to explain him that the order cannot be delivered as the carrier activity is blocked there. If the customer do not accept to wait until the service run, you have to refund the order.
Note that the only carrier to maintain delivery from France to all Autrian areas (Tyroll included) is Chronopost.
Highly affected areas (delays to expect, some carriers do not operate anymore there) :
- Grand Est (FR), Monaco (Fr), Catalogne (ES). Some carriers do not operate anymore there. If you are located in one of those area, or you have to deliver a product there, we highly recommend you to switch for another carrier.If it is not possible please contact your customer to explain him that the order cannot be delivered as the carrier service is not available there. If the customer do not accept to wait until the service run, you have to refund the order.
If you are facing some issues to deliver your customers, contact your account manager. The plugging of our services are eased due to this critical situation.
For more information:
- FBBM (Returns : colissimo stopped returns deliveries to the warehouse - no exception for the autonomous port)
Regarding status of specific carriers
- Chronopost :
Italy : the provinces of Bergamo, Brescia and Cremone are no longer served
+ 83031 Ariano Irpino, Polla (84035), Sala Consilina (84036), Atena Lucana (84030), Caggiano (84030), Medicina (40059), Montebello Ionico (89064), San Lucido (87038)
- Collissimo :
France : All fr post code reopened except Monaco (98).
This week, collections, deposits and distribution of parcels will take place from Wednesday 15 to Friday 17 April. La Poste CEO announced that from Monday 6 April 2020, they will employ an additional 3 000 people. This will allow to gradually distribute Parcels 4 days a week.
La Poste reopened the closed zip code near Paris St Ouen : Reopened April 1st (reopening of 75008 - 75017 -75018 zip codes) Rungis : Reopened April 3rd: 91160, 91200, 91260, 91300, 91320, 91420, 91430, 91550, 91973, 92120, 92140, 92160, 92170, 92220, 92240, 92260, 92290, 92320, 92330, 92340, 92350, 94110, 94150, 94230, 94240, 94250, 94260, 94290, 94310, 94320, 94390, 94480, 94550 Gennevilliers: April 8
From March 30th the pick up and distribution of parcels will be highly impacted, and delays are to expect.
Italy : Areas not served 89064, 87054, 87056, 40059, 83031, 84036, 84030, 84035, 87038, 04022, from 64030 to 64035, 65010, 84031, 85047, 86018
Deliveries again on 24010 à 24069, 24100, de 24121 à 25136, 26010, 26029
Austria : Suspension of all non home deliveries
- DHL Express :
France : Pick ups and deliveries stopped in 6 departments in the east of France (54 / 55 / 57) Metz: agency operationally open for pick-ups but closed for delivery on the following postcodes: 54110 to 54990, 55000 to 55840, 57170 to 57990 Reopening of 25 / 68 / 90 and 88 departments in East of France
Delivery every 2 days for departments : 40 / zip codes 64400, 64680, 64490
Mulhouse branch has reopened: the service is operational but given the situation, a return to normal for pick-ups and deliveries is expected by the weekend.
Nice & Strasbourg: shipments of dangerous goods are not insured
Italy : NAP: Ariano Irpino (83031)
RRO: Polla (84035), Sala Consilina (84036) , Atena Lucana (84030), Caggiano (84030)
BLQ: Medicina (40059)
CTA: San Lucido (87038), Montebello Ionico (89064)
BGY-BYD et MIL-EAI - Livraisons en domestique suspendus. Livraisons assurées sur le TDI & le DDI.
Austria : INN: 6450 Soelden; 6452 Hochsoelden; 6456 Obergurgl, Hochgurgl; 6458 Vent; 6553 See, Paznaun; 6555 Kappl; 6561 Ischgl; 6562 Mathon; 6563 Galtuer; 6580 St. Anton am Arlberg, St. Christoph.
KLU: 9844 Heiliigenblut.
SZG: 5542 Flachau; 5611 Grossarl: 5612 Huettschlag; 5630 Bad Hofgastein; 5632 Dorfgastein; 5640 Bad Gastein; 5645 Böckstein.
QDI: 6762 Stuben; 6763 Zuers; 6764 Lech; 6767 Warth; 6888 Schroecken .
Germany : service suspended on the following cities until 10 April 2020 :
DHL Hotline for pickup : +33 8 25 10 00 80
- UPS :
From april 4th : no deliveries and pick up on saturday Suspension of the UPS Service Guarantee for all shipments to any destination, at all service levels From april 12th UPS will apply a surtax on inter-continent deliveries
France : Due to suspicions over coronavirus cases in the building serving areas above, deliveries and pick ups activities will be impacted. Postal Codes (or Cities) Affected: 07000 to 07099 07110 to 07999 26110 to 26190 26217 to 26900 (Ardèche and Drome)
Austria : Are not able to serve following postal codes for 14 days. 5542 5611 5612 5630 5632 5645 6553 6555 6561 6563 6580 9844 6763 6762 6754 6888 6767 (Tyrol) 5541, 5700, 5753
Italy : No Delivery and Pick Up, packages will be stored for 15 days. Medicina-40059 Ariano Irpino-83031 Sala Consilina-84036 Caggiano-84030 Polla-84035 Atena Lucana-84030 Procida-80079 Fondi-04022 Basciano-64030-64031-64032-64033-64034-64035 Spoltore-65010 Riccia-86016 San Lucido-87038 Rogliano-87054 Santo Stefano di Rogliano-87056 Masella-89064 Nerola 0017 - 02043 - 90030 - 91018 - 94011 - 94018 - 16010 - 16049 - 16121 - 16167 - 67010 - 67069 - 67100 - 90030 - 89822 - 94018 - 89064 - 86079 - 86077
Spain : Restrictions have been lifted in Catalunya.
Belgium : drop off point closed
see details here : https://www.ups.com/fr/fr/service-alerts.page?id=alert1
From 6 April and until further notice, a temporary surcharge will be applied to all FedEx Express and TNT international parcels and freight shipments
France : the restrictions currently in place in the following departments have been lifted
Area not served in Austria : 6563, 6561, 6555, 6553, 6580, 6763, 6754, 6767, 6888, 9844, 6450, 5640, 5630, 5612, 5611, 5632, 5542, 5645
Areas not served in Italy : Orbassano (10043),Alessandria (15121), Bergamo (24121, 24122, 24123, 24124, 24125, 24126, 24127, 24128, 24129) and Brescia (25121, 25122, 25123, 25124, 25125, 25126, 25127, 25128, 25129, 25130, 25131, 25132, 25133, 25134, 25135)
- DPD :
Austria : DPD has divided the quarantine areas into two zones
Zone 1: all types of shipments can be sent and received:
5630 Bad Hofgastein
5640 Bad Gastein
Zone 2: Only essential shipments (medical products, nutrition products, . . . ) can be sent and received
6580 St. Anton am Arlberg, St. Christoph
6767 Hochkrumbach, Lechleiten, Warth
- Seur :
Seur will not provide any service at the moment in the following postal code area (Spain):
- Colis privés :
Stop using under signature delivery
- GLS - France :
There are currently no home delivery restrictions
- BPost :
There are currently no home delivery restrictions
We will add here, all information we have regarding other transportations industry situations at the information becomes available.
You can change your return address directly from your Back Office :
Do not hesitate to add a new one or to modify the one existing to receive your returns in a safer place.
Regarding carriers and return policies, a lot of special measures have been implemented resulting in longer periods of product delays.
We advise you to get in touch with your carriers to know more about those longer delays before sending back your products.