In order to avoid unnecessary contact, you will no longer receive cancellation requests for orders that have not been validated yet.
Any cancellation requested for an order that is not validated yet will be automatic. No commission will be charged.
- You manage your orders from the Back Office : Nothing could be simpler. The canceled orders will automatically disappear.
- You manage your orders using an API : An error message saying “The new status of the order line (XXXXXX) does not respect the status hierarchy.” will warn you if you try to validate a canceled order.
You manage your orders by FTP : Back Market does not handle FTP error messages. We, therefore, ask you to check the integration of the orders in your back office when updating the statuses. You will then see if an order has been canceled or not before shipping it.