Warranty exclusions are a sensitive issue.
Before returning the product, you can ask the customer for photos (videos are not allowed) to make sure that there is no shock to the product.
Declaration during expertise: an exclusion of guarantee must be declared and proven maximum 72 hours after receipt of the package.
You must prove that the product was not in this state before the transfer of responsibility (delivery).
Please provide reports of expert opinions carried out with applications such as Blanco.
For a case of oxidation, if the problem is declared by the customer within 14 days after delivery, then you must prove the exclusion of warranty with an expert report made before delivery (check-up).
If you are not able to provide it, you cannot declare the exclusion of warranty.
Explain the procedure to the customer and ask if the product has suffered any damage.
Please refer to the Back Market charter to read all the seller's commitments.
In the event of non-compliance with these commitments, Back Market may act in the place of the Seller and the costs generated (return vouchers, refunds ...) will be borne by the Seller.