If your stock is insufficient, you have 1 working day (from the time of placing the order) to cancel the order or propose an alternative to the customer (other colour or upgrade, never propose an inferior product).
All products sold on our sites must be delivered with compatible accessories:
- Smartphones: Charger and earphones
- Tablets/Macbooks/PCs: Charger
- iMac: Keyboard and Mouse
If an accessory is not supplied or is not compatible, you must offer the customer a commercial gesture (see table below) or send the accessory.
If the accessory is not compatible, you can provide a return voucher to retrieve it before refunding / returning a new accessory.